FAQs

  • Yes, Jo uses archival, acid free paper and quality professional inks.

  • Please use Jo’s contact details on this website to contact Jo direct. She will be very happy to discuss this with you and will endeavour to respond to your request as soon as possible.

  • All prints are signed and titled by hand by Jo. She also writes on the print the number it is in  the edition and the total number available in that particular small limited edition.

  • Yes it’s very important to Jo that all of her suppliers of printing materials and equipment are UK based and all of her greetings cards, tea towels, coasters etc. are printed by UK companies.

  • Yes, please use the contact details to contact Jo direct to discuss your project.

  • Your order will be shipped within 1-3 working days. Packages will be sent via Royal Mail 48 tracked service (this takes 2-3 working days excluding Sundays and bank holidays). In some circumstances an alternative delivery method will be used in which case you will be advised of the details.

  • Please contact Jo direct and she will do her best to help.

  • You will receive an email informing you that it’s on its way and any tracking details.

  • This requires someone to be present when it arrives which can cause delays if the customer is at work or away and extra hassle for the customer.

  • All prints and products will be shipped in sturdy, damage resistant packaging. Jo does try to reuse packaging materials that are still fit for purpose to minimise waste.

  • Shipping is available to the UK mainland only which unfortunately excludes Northern Ireland due to the GPSR regulations. These require a large amount of administrative work and cost so like many other creative and small businesses it means that it’s not feasible to fulfill orders to Northern Ireland. 

    This will be reviewed and hopefully if the situation improves it will be possible in the future.

  • Shipping is only to mainland UK physical addresses so is not available to these.

  • No but Jo is happy to give advice and if you are local to the Winchester/ Southampton area a nearby framer can be recommended.

  • Once it has been shipped cancellation is not possible. Please refer to the Delivery and returns page for further information on returns and exchanges.