Shipping & Returns

Your order (excluding mounted prints) will be shipped within 1-3 working days of order confirmation for all in stock products. Packages will be sent via Royal Mail 48 tracked service (this takes 2-3 working days excluding Sundays and Bank Holidays). In some circumstances an alternative delivery method will be used in which case you will be advised of the details. Once your order is on its way to you, you will receive an email notification which will include tracking details. 

When an order is urgent please contact Jo direct and she will do her best to help.

Products can only be shipped to the UK mainland only (excluding Northern Ireland). Unfortunately Jo can only ship to the mainland UK due to the GPSR regulations. These require a large amount of administrative work and cost so like many other creative and small businesses it means that it’s not feasible to fulfill orders to Northern Ireland. 

This will be reviewed and hopefully if the situation improves it will be possible in the future. 

Postage:  

£3.90 - up to £20, 

£4.90 - £20 - £30,  

£7.50 - £30 - £50,  

£10.50 - £50  - £75, 

£15 £75 - £120, 

Free over £120

Please note that great efforts are taken to ensure accurate photographic representation of all mounted prints and products. However, digital screens do vary, so please allow for slight changes in colour when comparing photographs to the physical item.

Even though every order is packaged and labelled carefully mistakes or problems can happen. In the rare event that your package is stolen, damaged in transit or lost please let Jo know within 14 days of receiving your dispatch notification and she will help as much as feasibly possible.

Please double check that your shipping address is correct. If you realise you’ve entered it incorrectly please message Jo as soon as possible so that she can try to catch it before it’s posted. In the situation where a package is returned due to the incorrect address Jo will contact you to discuss reshipment and make new delivery payment arrangements,

It is possible to return or exchange items within 28 days from when the item was ordered. The customer is responsible for packaging and tracked return postage costs. Once the item(s) have been received and are confirmed to be in the original unused and unwashed  condition, in their existing packaged state as supplied, with the labels intact a refund will be issued or exchange processed. Customers will be liable for the exchange postage costs. 

Shipping & Returns – Handprinted Mounted Prints

Orders for handprinted mounted prints are subject to availability and will be discussed direct with the customer and confirmed by Jo. Each print will be carefully packaged before being sent to the delivery address provided at the time of ordering.

Mounted prints are sent out via special delivery. Details of timings and costs will be provided separately when the order is placed..

If a print arrives damaged, faulty or not as ordered, please contact Jo as soon as possible so that the matter can be put right. 

For all products and handmounted prints, returns or cancellations, Jo will follow the customer's rights under applicable UK consumer law. Nothing in these terms affects those statutory rights.

Some protective packaging is often reused and recycled to minimise waste and the impact it has on the environment.

Please be aware that whilst postage and packaging costs are minimised suppliers do increase their prices at intervals and all costs are subject to be reviewed and updated accordingly.

These terms are governed by the laws of England and Wales.